MilestonePay (MEL) - Academy Xi





Jan 2022 - Mar 2022



The real client project is a part of the Academy XI UX/UI Transform Course.

Helping freelancers run a successful small business by using MilestonePay. The project is about streamlining, integrations and automation of workflows.





Project Intro.



MilestonePay is a start-up. The platform they created focuses on serving freelancers and provides them with a complete set of workflow from initial project construction to proposal, contract and payment process to reduce troubles that freelancers can't handle admin stuff during busy.



Challenge



There are many similar platforms in the market, and even industry benchmarks already exist. They are comprehensive in functions and cover a wide range of careers, while MilestonePay only serves freelancers.


Knowing from the client that currently MilestonePay has insufficient users, they also know the problems, but still, struggle looking for a solution.



My point of view



Communicated with MilestonePay, I saw the confusion of their team. They know there are problems, but they don't know where/how to start the work. There is a gap here, and I need to find the cause.


I took the time to become a new user of the MilestonePay platform. From the registration process to using the platform, I found many problems, including user guidance, menu, interaction design, wording, etc. The platform seems to have many function choices, but it doesn't help users solve problems.


-What functions do freelancers need?

-How do freelancers work?

-Do they use platforms? What platforms they are using and why?

-What role can MilestonePay plays in freelancers' workflow?

-How can make MilestonePay shine and get customer loyalty?


These problems will guide me to solve problems for my client.