Communicated with MilestonePay, I saw the confusion of their team. They know there are problems, but they don't know where/how to start the work. There is a gap here, and I need to find the cause.
I took the time to become a new user of the MilestonePay platform. From the registration process to using the platform, I found many problems, including user guidance, menu, interaction design, wording, etc. The platform seems to have many function choices, but it doesn't help users solve problems.
-What functions do freelancers need?
-How do freelancers work?
-Do they use platforms? What platforms they are using and why?
-What role can MilestonePay plays in freelancers' workflow?
-How can make MilestonePay shine and get customer loyalty?
These problems will guide me to solve problems for my client.